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Supplement Training · Xactimate

Writing Roof Supplements in Xactimate

How I build a supplement inside the software — from the project setup through scope, F9 notes, reports, and transmission. Every UI path below is confirmed against Verisk's own documentation, and where something couldn't be confirmed I say so rather than guess.

Xactimate desktop (X1)Georgia / GAAT · GACA · GAMAVerified UI pathsRoofing supplements

Start here: Xactimate has no “supplement” mode

This is the first thing to unlearn. People come in expecting a Supplement button. There isn’t one, and expecting one is how new estimators waste their first week hunting for a feature that doesn’t exist.

What “supplement” actually means in Verisk's documentationVerisk’s help site returns exactly three articles for “supplement” — Add a supplement, What is the difference between a supplement and a correction?, and the profile feature Track supplements and corrections. All three live in Payment Tracker, and the tracking capability is gated behind a profile feature an administrator has to enable.

That is claim payment tracking. It is not a way to write a supplement estimate.

Verisk’s own definition is worth knowing verbatim, because it’s the industry’s reference point:

Verisk — supplement vs. correction
“A supplement is a change made to the scope of the loss after the initial ACV payment has been made. It’s important to track additions, changes, and deletions made as part of the supplement…”

Source: Xactware Help — Supplement vs. correction · Profile feature: Track supplements and corrections

So what is a supplement, mechanically?A supplement is an estimate — one that reflects the corrected scope. What makes it a supplement is the claim context and the documentation around it, not a special document type in the software. You build a normal estimate, you make the additions legible, and you explain each one.

The two ways I actually produce one

Approach ADuplicate the project, then add to the duplicate

My default when I already have the original scope in Xactimate. Verisk documents project duplication directly:

Verisk — Duplicating projects in Xactimate desktop
“Select the project you want to duplicate, then select the Duplicate icon in the Project options menu that appears on the right.” A “Create a project dialog box will open, allowing you to name and add notes to the new project.”

Name the duplicate so the version is unmistakable — the claim number plus a supplement marker plus the date. Then add your supplement line items to the duplicate and leave the original untouched as your baseline.

Why duplication beats editing in placeYou keep an unmodified record of what the scope was before you touched it. When a desk reviewer asks what changed, you can answer from two documents instead of from memory.

Source: Xactware Help — Duplicate a project

Approach BBuild fresh, mirroring the carrier's scope

Used when the carrier estimate arrived as a PDF and I never had their file. I rebuild their scope line for line, then add mine on top. Two documented helpers:

The discipline that makes this workRebuild their scope exactly — same description, same quantity, same price — before adding a single line of your own. If your version of their scope doesn’t tie to their totals, every conversation afterward is about the discrepancy instead of about your supplement.

Making the supplement legible

Since the software won’t flag your additions for you, that’s on you. Three things I do on every file:

  1. 1Note every added lineAn F9 note on each supplement item and no note on carried-forward items. The presence of a note becomes the visual marker. See Tab 4.
  2. 2Keep price-list orderCategories in the same sequence every time so a reviewer who has seen my format before can navigate it without hunting.
  3. 3Send a cover summary alongsideA short list of what was added and why, so the reviewer knows what changed before they open the estimate.

Three myths worth correcting on day one

The mythThe reality
“There’s a Supplement button / supplement estimate type.”There isn’t. Supplement tracking exists in Payment Tracker behind a profile feature. The estimate itself is just an estimate.
“Run the Variation Report to compare your estimate to the carrier’s.”Wrong tool. Verisk: the Variation Report “compares checkpoint prices against actual line item prices to reveal pricing deviations.” It compares your prices to the price list, not to another estimate.
“Xactimate will show me what changed between versions.”Not from Xactimate. The Estimate Revision Details Report — which does compare versions, line item changes, additions, removals — is generated in XactAnalysis and auto-attaches to the assignment’s Documents tab. It’s a carrier-side artifact, not something a contractor runs.

Sources: Variation Reports · XactAnalysis Estimate Reports

The most useful thing to know about the documentationVerisk publishes no training document on how to write a supplement estimate. That gap is not an oversight you can research your way around — it’s why scope judgment, code knowledge, and the justification language have to come from somewhere other than the software vendor.